Avaya Cloud Office (ACO)

A Cloud Phone System That Works Where and How You Do

Avaya Cloud Office is a cloud-based communications system with enterprise grade voice, video, IM/messaging, meetings, conferencing, and collaboration. With Avaya Cloud Office you can easily connect all your workers, whether in the office, mobile, or remote to a single system regardless of their location. One solution for all your communications needs: No onsite PBX hardware to install or maintain—you use it, we manage it for you. Connect your office, remote, and mobile workers to a single system. Never miss a call. And collaborate from anywhere on any device.

The way you communicate should be able to fit the way you work. With everything you need always handy on any device, in any location, Avaya Cloud Office lets you simplify the way your business communicates. Call, chat, meet, and collaborate no matter where your employees might be. Stay on task and on schedule with file sharing, task management, and virtual team rooms. Bring together 100+ business integrations, like Google Drive and Salesforce, to customize a true cloud unified communications experience. Avaya Cloud Office gives your employees and customers the features and options you want, all in one app.

The Avaya Cloud Office application is supported on both desktop and mobile devices and includes the following features:

• Rich Telephony features accessible on a desk phone, desktop, or mobile device.
• Messaging – including direct and SMS.
• Video meeting capabilities.
• Faxing.
• File sharing.
• API integrations.

With Avaya Cloud Office, you’ll go beyond voice communications to a world where multi-media collaboration brings unprecedented productivity to your users and unprecedented responsiveness to your customers. Flexible, easy to use, feature rich, mobile friendly and backed by Avaya’s award-winning support, Avaya Cloud Office is available today to simplify your communications so you can focus on driving your business.

Your All-in-One Experience, Anywhere

Avaya Cloud Office can fundamentally enhance the way your business communicates with customers, partners and across your organization by simplifying the way you call, chat, meet and collaborate.  Avaya Cloud Office places you, and all your users, in control of their communications, and delivers a unified communications experience that’s intuitive to use and accessible from a phone, a browser or any mobile device. From a single interface you’ll chat with colleagues, make, and receive calls, plan and join meetings, collaborate with screen sharing and video and keep your teams on-task with file sharing, task management and virtual team rooms that lets everyone share and stay up to date.

If all those capabilities sound like a lot to manage, don’t worry—Avaya Cloud support takes care of that for you. This public cloud solution from Avaya makes it easy. We keep your solution updated and secure with the latest releases – you don’t need to lift a finger. And Avaya Cloud Office’s flexibility makes it easy to expand as your business grows – in people or locations.

Avaya Cloud Office creates a portal for communications, allowing your people to quickly transition to the mode that’s exactly right for them at any moment. One click is all it takes to start a call, join a meeting, contribute to a team chat, or share content. Integrated meetings keep it simple and reduce your costs with Avaya Cloud Office, there’s no need to pay for separate meeting services. You’ll enjoy unlimited audio and video conferencing with hundreds of audio or video conference participants. Share your screen and files with colleagues, integrate with your existing conference room systems and create impactful webinar experiences.

One Number Does it All with Avaya Cloud Office, one number does it all – voice, FAX, texting and multimedia messages all come to your single number – easy to manage, easy to control, and easy to see at a glance. And you’ll always know what’s going on even if you can’t pick up, through instant notifications for voice and FAX messages via email, SMS or the Avaya Cloud Office app. The Avaya Cloud Office’s platform ensures you receive the security, reliability, and coverage you need to move your business forward. Enterprise-grade capabilities like multiple, globally. With Avaya Cloud Office, you can integrate apps with your communications, creating a seamless experience that eliminates the need to switch between applications. Avaya Cloud Office comes complete with an up-to-the-hour advanced call management system and analytics. Use the built-in reports or create your own dashboards with over 30 Key Performance Indicators (KPIs). You’ll understand such metrics as your utilization, missed calls, time to answer, refused calls, meeting frequency, and system Quality of Service (QoS).Go beyond with Avaya Cloud Office, you’ll go beyond voice communications to a world where multi-media collaboration brings unprecedented productivity to your users and unprecedented responsiveness to your customers. Flexible, easy to use, feature rich, mobile friendly and backed by Avaya’s award-winning support, Avaya Cloud Office is available today to simplify your communications so you can focus on driving your business.

Your Business Deserves a Product of the Year

Each year, TMC honors the most innovative unified communications products and solutions available. For 2020, Avaya Cloud Office wins their CUSTOMER Magazine’s 2020 Unified Communications Product of the Year Award. Put this all-in-one, award-worthy cloud solution to work in your business.

If you’d like to learn more about Avaya Cloud Office, our trusted advisors can answer any questions you might have and show you how this product stacks up against other UCaaS platforms. Contact an Avatel Account Manager to learn more about the Avaya Cloud Office Solution at 866-835-2661 or Contact Us.